HI77 Help FAQ: Official Help and Q&A

When is the ID required?

After opening the account and setting up the profile, documents are usually required; when the name, date of birth, and phone number match, it goes faster

Which papers are acceptable?

National ID is the most common; a passport or driver's license also works if the photo is clear

How long is it?

Often it starts within 15 minutes; in complex cases it can take up to 24 hours, especially if information differs

How does the support team help?

Document upload, name correction, and account issues; these three are most common in support, so if you write, you will get answers step by step

What if the names don't match?

Profile name and document name must match; if the spelling is different, fix it first, then resubmit

If the photo is blurry, retake it; keeping light in front makes verification easier

Address verification may be

Yes, in some cases address verification may be requested; a utility bill, bank statement, or government document will work

The same rules apply to rural users too; only the photo and information must be clear

What happens if you change

When logging in on a new phone, you may need login details again; keep the old number and registered email handy

If needed HI77 Login Guide See

Step 1: Verify the information

Match name, number, and date of birth first; many cases stall here

Step 2: Provide clear photos

If there is shadow or cropped photos, the work slows; send straight, clear, and full document photos

Step 3: Write to Support

If the issue doesn't subside, write to support briefly with order number, screenshot, and what is wrong

National ID

The front of this document should be clearly visible

• Names must match
• Date of birth must match
• Blurry photo won't do

Passport

If travel documents are available, this can be used; page number and name must be clear

• Show the full page
• No corners cut
• Keep lighting right

Driving license

For daily verification, this is often enough; license information must match the profile

• Check the expiry
• Make writing clear
• Keep background white

Address proof

If a bill or statement is required, provide a recent copy; Dhaka users often keep mobile bank statements

• Should be within 3 months
• Name and address must match
• No blurry scans

Fast chat support

If it is a small question, write in chat; usually quick answers come about document type, login, and name match

Step-by-step solution

If the problem is big, multiple steps may be given; providing screenshots and time helps to understand

Keeps you informed

You'll see the message when an update arrives, so you won't have to ask the same question again

Alongside HI77 App Page If you take a look, setup becomes